Professional Summary

Proactive trilingual professional with a passion for continuous improvement and over 3 years of experience in business operations within leading tech companies. Extensive understanding of business processes within various companies and workflows adapting to the available tools and offering alternative solutions. Thrives when collaborating with Stakeholders at every level of the organization. Seeking a dynamic and fast-paced role that fosters continuous learning and the application of diverse strengths. Demonstrated ability to work independently, under minimal supervision and high ambiguity. Currently leveraging background in Law and Operations to pursue a degree in Computer Systems Engineering, with a focus on solving complex business challenges with technology.

Work Experience

Contract Specialist | Technical Project Development (PMO) for Meta Platforms – GEP Worldwide

• Process automation: Developed a custom bot rule to automate the contracts process, reducing the time to accept a new case by 70%.

• Lifecycle Management: Managed the end-to-end technical and legal lifecycle of contracts (SOWs, MSAs…), for Infrastructure category, including drafting, system intake, categorization and metadata management to ensure regulatory compliance, technical alignment, and traceability.

• Technical Documentation: Authored and maintained an online “Contract Upload” Standard Operating Procedure (SOP) wiki and trained the team during account kickoff.

• Product Optimization: Conducted structured use-case analysis to evaluate a new services intake form identifying process gaps and proposing workflow optimizations to the product owner.

• Systems Implementation: Designed and deployed a centralized stakeholder intake portal (Google Sites), improving service request visibility and reducing coordination friction across cross-functional teams.

• Stakeholder Management: Facilitated communication between Vendors and internal Legal/Business teams. Mediated complex disagreements regarding contractual obligations, legal standards and compliance frameworks to ensure all contract and project scope modifications adhered to the overarching corporate and regulatory requirements.

• Knowledge Architecture: Formatted and finalized a 100+ page comprehensive workflow manual for Meta. Enhanced document structure and provided role-specific expertise to ensure client acceptance and scalable documentation.

Intern, Civil Law and Notary Services – Navas & Asociados

• Digital Transformation: Executed the migration of physical protocol records into a digital notary format, strictly adhering to newly released national standards.

• Technical Synthesis: Researched and prepared comprehensive document briefs, synthesizing complex civil law cases into clear, executive-level summaries to support legal strategy.

Quality Auditor, Content Moderation - Amazon

• Data Analysis: Utilized MySQL and Access DB to query performance data, identifying trends to drive business decisions and quality improvements.

• Root Cause Analysis: Generated weekly reports to evaluate team performance, resolving recurring issues through deep-dive analysis and process updates.

• Knowledge Management: Maintained and updated the Standard Operating Procedure (SOP) on an internal wiki, ensuring compliance with new quality standards.

• Training and Development: Provided and delegated training on SOP and policy updates to local and remote teams.

Reviewer, Content Moderation - Amazon

• Risk Assessment: Evaluated kindle books for copyright and appropriateness on Amazon Kindle, adhering to the Standard Operating Procedure and risk assessment.

• Collaboration: Partnered with cross-functional teams to mitigate legal exposure and streamline the review process.

Education

B.S. Computer Systems Engineering (Focus: Business Admin)

Universidad Fidélitas

Licenciate in Law

Universidad Fidélitas

Bachiller en Educación Media

Humboldt Schule - 2014

Certifications & Professional Development

• Cisco: CCNA Introduction to Networks, IT Essentials PC (Hardware/Software), Introduction to IoT

• SCRUMSTUDY: Scrum Fundamentals Certified (SFC)

• Boot.dev: Project-Based Backend Development (In Progress).

Skills

• Technical: Collaborative tools, Jira Software, Penpot app, Google Suite, CMS, Microsoft Office.

• AI: Artificial Intelligence concepts and exposure to Llama, ChatGPT and Gemini.

• Project Management: Project Execution, Issue Tracking, Change Management (documentation & training), process improvement and automation, reporting.

• Languages: Spanish (Native), English (C2), German (B2).

Languages

• Spanish: Native Proficiency

• English: C2/High Proficiency

• German: B2/Intermediate Proficiency